Returns/Refunds Policy

This Returns/Refunds Policy was last updated December, 2023.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy for non custom orders:

• If a product gets damaged or was faulty upon a delivery – we offer 100% refund. Images or screenshot may be requested.
• If the product was not up to expectations, we will work with you to get another product, refund all or a portion of your order depending on situation, or compensate in some other way. This is on a per-case basis.
• For personalized products, like a custom-engraved NFC Business Card. We will work with you on a per-case basis to determine the best path to take if you simply just want to return it, assuming the card works and is up to expectation.
• Timing: We have a 30-days Return & Exchange Policy, since the day item was received. Please first email us as we can work with you to determine the best possible outcome.
• If you believe your UTap2 Device is faulty, please email us first to help troubleshoot, sometimes the issue can be fixed by tweaking a few aspects of the programming or informing the user of proper scanning procedure.
  For returns, please support@utap2.com with the subject ‘Returns’ and include your order number, name and the reason you wish to return.
• NFC chips can be permanently locked or password protected making whatever info that was on them permanent and non-rewritable. We do not offer any refunds if your UTap2 device becomes “Locked” by the user.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund if the product is confirmed faulty.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after. It may take up to three business days for money to reflect in the account used.